Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Account Manager responsible for managing mid-market and enterprise accounts in SaaS. Building relationships and developing solutions for customer success and business growth.
Responsibilities:
- Serve as the primary relationship owner for a portfolio of mid-market and enterprise accounts.
- Build trust and alignment with decision-makers and day-to-day champions across customer organizations.
- Proactively manage contract renewals to ensure consistent customer satisfaction and retention.
- Anticipate risks, identify at-risk accounts early, and execute mitigation strategies to maintain long-term relationships.
- Identify expansion opportunities within your book of business by uncovering additional use cases, products, or features that deliver ROI.
- Partner with Sales Leadership and Marketing to design and execute targeted account growth campaigns.
- Develop detailed account plans that track health, usage, renewal timelines, and growth potential.
- Leverage CRM data and customer insights to prioritize opportunities and plan proactive engagement.
- Deeply understand customer goals, challenges, and success metrics.
- Position Cordance solutions to drive measurable business outcomes, acting as a strategic advisor rather than a transactional contact.
- Work closely with Customer Success, Sales Leadership, and Marketing to deliver coordinated value and seamless customer experiences.
- Share actionable feedback with Product and Marketing to inform go-to-market and customer engagement strategies.
- Maintain accurate forecasts and renewal tracking within HubSpot (primary CRM across BUs).
- Drive operational excellence through consistent pipeline visibility and disciplined communication.
Requirements:
- 5+ years of account management or customer-facing SaaS experience with a strong record of retention and account growth.
- Proven ability to manage a portfolio of mid-market or enterprise accounts with multiple stakeholders.
- Demonstrated success driving upsell and cross-sell revenue through consultative engagement.
- Strong relationship-building, communication, and negotiation skills.
- Analytical mindset with the ability to assess account health, interpret metrics, and develop data-driven plans.
- Proficiency in CRM tools (HubSpot preferred) for tracking renewals, opportunities, and forecasting.
- High degree of ownership, organization, and accountability in managing customer success and revenue outcomes.
Benefits:
- Comprehensive Health Coverage: Coverage begins on your first day of employment.
- 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
- RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
- Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
- 12 weeks paid leave for all employees.
- Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
- Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
Similar Jobs
Account Manager
Account Manager responsible for strategic relationships and driving revenue growth for a legal tech firm. Focusing on client success and maximizing automation within their operations.
Director, Account Manager
Director and Account Manager for the Department of Treasury and IRS at GDIT. Leading the execution of IT programs and strengthening stakeholder relationships.
Strategic Account Manager – LATAM Based
Strategic Account Manager at Arionkoder, managing accounts and driving growth for AI consulting firm. Building relationships and leveraging insights to enhance client outcomes in LATAM.
Territory Manager – Pipe & Fittings
Territory Manager driving sales within the Southern FL market for Westlake Pipe & Fittings. Focus on increasing revenue and building client relationships in the plumbing and municipal sectors.
Director of Strategic Partnerships
Director of Strategic Partnerships focusing on enterprise growth strategy at Rula. Driving sales and shaping market positioning with healthcare organizations.
Sales Territory Manager
Sales Territory Manager in medical technology company Enovis, managing strategic accounts and commercial strategies in the Netherlands. Focusing on orthopedic solutions and decision-makers.
Senior Account Manager
Snr Account Manager at Brandtech+, innovating brand strategies using AI technology for diverse clients globally. Leading projects and ensuring optimal client experiences in a remote setting.
Business Development, Partnerships
Build partnerships and integration programs for Resend's email platform. Source and close deals while collaborating with a small remote team.
Senior Manager – Corporate and Foundation Partnerships
Senior Manager responsible for managing corporate and foundation partnerships at FHI 360. Driving strategic funding partnerships and collaboration across sectors to enhance mission-driven impact.
Key Account Manager – HVAC/R
HVAC/R Key Account Manager leading strategic commercial relationships for Littelfuse. Driving revenue growth and expanding product penetration across major OEMs and distribution partners.
Dealer Relationship Manager
Dealer Relationship Manager developing dealer relationships in the Greater Cleveland Area. Maximizing business from existing dealers through effective management and training in financial services.
Senior National Account Manager
Execute sales strategy and manage relationships for OtterBox key accounts. Collaborate across teams to drive revenue and market growth as Sr. National Account Manager.
Account Manager
Account Manager driving value for customers in manufacturing software operations. Collaborating with cross-functional teams to create expansion opportunities and address customer needs.
Client Relationship Manager
Client Relationship Manager managing federal clients at Olsson to enhance relationships and drive growth strategies. Engaging with federal agencies to secure client service excellence and support sustainable practices.
Account Manager
Account Manager supporting existing and new Publication and Medical Affairs client accounts at Citrus Health Group. Collaborating with leadership to drive client satisfaction, retention, and revenue growth.
Associate Account Manager – DK
Account Manager at Perforce focusing on growing and retaining revenue from existing customers. Collaborating with teams to deliver superior customer experiences and identifying growth opportunities.
Account Manager, SMB/Mid-Market
Account Manager leading customer and partner engagement strategy across the globe for Patch My PC. Managing existing customer portfolio and driving revenue growth in the SMB/Mid-Market segments.
Key Account Manager
Key Account Manager responsible for direct sales of IL Diagnostics solutions to private accounts. Focusing on achieving commercial objectives and maximizing client satisfaction.
Regional Sales Manager – Residential Ceramics
Sales Manager responsible for advising tile retailers and acquiring new clients in the ceramic industry. Focusing on building and maintaining client relationships while achieving sales targets.
Insurance Account Representative
Seeking an Insurance Account Representative for a State Farm Agent team, focusing on building customer relationships and meeting sales goals. Work remotely with a supportive team culture.