Account Manager – Expand, Growth & Retention
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Job Description
Account Manager managing enterprise accounts for Vozy, driving growth and retention through upsell and renewals in a remote setup.
Responsibilities:
- Own a portfolio of existing enterprise accounts.
- Drive expansion and renewal revenue.
- Lead QBRs and value realization sessions.
- Identify growth opportunities aligned with customer goals.
- Manage renewals, pricing adjustments, and contract expansions.
- Partner closely with internal teams.
- Monitor account health and mitigate churn risk.
- Maintain accurate expansion and renewal forecasts.
- Act as the internal voice of the customer.
- Ensure compliance with security and company policies.
Requirements:
- 2+ years of experience in Account Management, Customer Success, or expansion sales in SaaS
- Proven experience growing revenue within existing accounts
- Strong relationship management and commercial skills
- Excellent professional communication skills in English
- Data-driven and execution-focused mindset
- Ability to manage complex enterprise relationships
- Ideally based in Medellín, Colombia.
Benefits:
- Remote work 100% (contractor)
- Unlimited vacation
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