Account Manager
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Job Description
Account Manager building relationships and driving revenue for Mitratech's legal and compliance solutions. Remote role based in Mexico focusing on sales and account management.
Responsibilities:
- Manage customer relationships with a particular focus on building strong relationships, retaining current customer revenue, and generating additional revenue
- Build account plans for top customers that focus on mutual success and customer value
- Develop a strong pipeline and reach annual sales and revenue retention targets
- Managing a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and finding expansion opportunities to collaborate with the sales team on to closure
- Assist leadership in building and maintaining a retention and new revenue forecast
- Conduct quarterly value-based reviews and discussions with top customers (business reviews, cadence calls)
- Handle customer calls and inquiries promptly and courteously, with customer experience and resolution as a focus point
- Work with other customer-impacting departments to ensure our customers have a world-class and successful experience with all Mitratech’s solutions.
Requirements:
- Bachelor's Degree, or equivalent experience
- A minimum of 2-4 years of sales and/or account management experience
- Proven experience within the legal industry, such as working with law firms, corporate legal departments, or legal service providers
- Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
- High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving, and time management skills
- Capable of working independently with minimal supervision and in a team environment
- Highly effective communication skills that convey professionalism in all written, verbal, and in-person meetings
- Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
- Proficiency in all MS Office & Google Office applications
- Travel - Up to 25%
Benefits:
- We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
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