Account Manager
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Job Description
Account Manager managing US customer relationships for White Hat Gaming's iGaming solutions. Focusing on long-term relationship building and collaboration with product teams for effective service delivery.
Responsibilities:
- Working with US customers, building and maintaining strong, long-term, high-value relationships
- Serve as the lead point of contact for all customer account management matters
- Champion the needs of the customer within White Hat Gaming and ensure that product roadmap prioritization reflects the customer needs and alignment with White Hat Gaming’s strategic objectives
- Proactive, regular engagement with your accounts
- Collaborate with the sales team to identify and grow opportunities with your customers
- Increase and maintain customer satisfaction by ensuring that all the requests and needs are met according to their standards
- Communicate system updates, new product delivery, and requirements and ensure customers are constantly in the loop
- Staying on top of internal tools updates to train customers
- Organize, attend, and represent the company at events and exhibitions tailored to iGaming Operators.
- Visiting operators to discuss potential business growth opportunities and possibilities to improve products delivery and overall service quality
Requirements:
- At least 3 years of account management experience in iGaming, ideally with a platform operator solution.
- A go-getter attitude and not afraid to roll your sleeves up
- Ability to work independently and be self-motivated
- Strong verbal and written communication skills in the English language
- Comfortable in an environment where priorities and plans change rapidly, but with the intention
- Ability to work collaboratively with stakeholders across all departments
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience delivering client-focused solutions to customer needs
- An aptitude for understanding how technology products and solutions solve business problems, as well as the competitive landscape
- Good levels of experience in managing B2B clients and in working to contractually agreed commercial terms
- Ability to work with your customers to prioritize requests and maintain a level of direction in accordance with White Hat’s various product roadmaps
- Strong knowledge of iGaming regulatory standards and compliance across multiple jurisdictions, including USA
- Nice to have: A keen interest in the fast-paced US iGaming market and the different state regulations
- Knowledge of project management tools such as, but not limited to Jira, Trello, Asana, Miro, Click up
- Good understanding of BI tools and analysing commercial performance & trends
- Knowledge of RNG casino games and sportsbook
Benefits:
- A remote and flexible working schedule.
- Generous time off varied based on the country of residence.
- Discretionary annual performance bonus
- Training and other learning & development opportunities to support you through your career progression.
- Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
- Various well-being programmes and initiatives.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
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