Accounts Receivable and Billing Manager
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Job Description
Accounts receivable and billing leader optimizing SaaS order-to-cash operations at ImageTrend, a healthcare and emergency-response software company. Managing collections, contracts, systems, reporting, and team development remotely across the US.
Responsibilities:
- Lead the organization’s billing, collections, and accounts receivable functions
- Oversee accurate and timely end-to-end customer invoicing
- Review contracts, amendments, renewals, credits, and special billing arrangements
- Resolve billing discrepancies involving subscription terms, pricing, usage-based charges, and contract modifications
- Partner with Sales, Revenue Accounting, Legal, Customer Success, and Operations on contract and billing issues
- Manage accounts receivable, collections, reconciliations, and dispute resolution
- Develop collection strategies, monitor payment trends, identify risks, and execute escalations
- Lead improvements to contract-to-cash processes, data quality, system controls, and scalable workflows
- Enhance billing system functionality, data integrity, and operational efficiency
- Reconcile contracts, CRM records, billing systems, and accounting records
- Support billing accuracy, revenue recognition alignment, and contractual compliance
- Develop and analyze billing, collections, cash flow, contract compliance, and operational performance reporting and KPIs
- Lead, mentor, and develop billing and collections team members
- Travel to orientation, industry/company events, or onsite meetings as required
- Perform additional assigned duties
Requirements:
- Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent combination of education and relevant experience
- Progressive professional experience in Accounts Receivable, Billing, Order-to-Cash, Revenue Operations, or related financial operations
- Experience leading and developing teams, establishing performance expectations, and driving operational results
- Strong knowledge of subscription billing, accounts receivable, collections, contract management, and revenue-related processes
- Experience reviewing, interpreting, and operationalizing customer contracts, amendments, renewals, and complex billing arrangements
- Ability to navigate ambiguity, lead change initiatives, influence stakeholders, and implement scalable process improvements
- Track record of building scalable processes, improving data quality, and supporting organizational growth
- Experience in SaaS, subscription-based, recurring revenue, or similar business models
- Cross-functional experience with Sales, Customer Success, Legal, Finance, Accounting, and Operations
- Advanced proficiency in Microsoft Excel and financial systems
- Ability to analyze data, identify trends, develop reporting and KPIs, and support informed business decisions
- ERP, CRM, and subscription billing platform experience such as NetSuite, Salesforce, Chargebee, Zuora, Stripe, or similar preferred
- Knowledge of ASC 606 revenue recognition principles preferred
- Experience with internal controls, financial audits, SOX compliance, or similar governance requirements preferred
- Experience leading projects, process improvements, system implementations, or operational transformations preferred
- Strong analytical, critical thinking, problem-solving, and attention-to-detail skills
- Ability to maintain discretion with proprietary and confidential information
- Strong work ethic, integrity, honesty, collaboration, and team orientation
- Ability to travel as required, up to 10%
Benefits:
- Annual base salary of $100,000–$130,000 USD
- Bonus
- Benefits
- Perks
- Community gains
- 100% virtual/remote work within the US
- Equal opportunity workplace
- Workplace accommodations for applicants with disabilities
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