Activation Partner
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Job Description
Activation Partner at Totango guiding customers from contract signature to first measurable moment of impact. Own the activation journey while collaborating with cross-functional teams for customer success.
Responsibilities:
- Own the end-to-end activation journey for new and expanding customers, from contract to first value
- Serve as the customer’s primary post-sale guide through onboarding, sequencing, and early value realization
- Design activation plans that deliberately follow the minimum viable path to first value, avoiding unnecessary complexity or over-configuration
- Maintain full ownership of activation execution with a clear focus on achieving a first measurable moment of impact within the first 60 days
- Partner with assigned Value Partners to co-create the customer Value Plan
- Translate value agreements, objectives, and SMART goals into a focused, tactical activation plan
- Establish clear activation milestones, success criteria, and sequencing tied directly to customer outcomes
- Lead training and enablement sessions that teach customers how to use Totango independently
- Prepare customers for launch with workflow readiness, adoption guidance, and change-management best practices
- Support customer-led end-user training and launches with templates, decks, and structured guidance
- Coordinate with Customer Care Partners, Customer Success Engineers (CSEs), Solutions Engineers, and Product as needed — with clear ownership boundaries
- Participate in late-stage sales conversations (in partnership with Sales and Value Partners) to set expectations for activation, timelines, and early success
- Contribute to internal handoffs and kickoff preparation by reviewing deal context, objectives, and commitments
Requirements:
- 2+ years of experience in a customer-facing role such as Customer Success, Onboarding, Implementation, Activation, Consulting, or a similar post-sales function
- Experience working with CRMs and/or Customer Success Platforms (CSPs) (e.g., Salesforce, HubSpot, Gainsight, Totango, or similar) — this is a strong asset
- Hands-on experience with Totango is a significant advantage and will help you ramp faster in this role
- Strong program and project management skills, with the ability to keep multiple workstreams moving forward
- Comfort leading customer-facing conversations, including with senior stakeholders
- A deep appreciation for value frameworks and outcome-based delivery
- The ability to translate strategy into clear, executable plans
- A bias toward action, momentum, and accountability
Benefits:
- Unlimited PTO, with a culture that genuinely supports taking time off and recharging
- Flexible scheduling, built around trust and outcomes — not hours logged
- Company-provided medical, dental, and disability benefits
- A fully remote position
- The opportunity to be part of something genuinely innovative, helping redefine what post-sales and customer success can look like
- A chance to pioneer a new frontier — shaping activation as a strategic, outcome-driven function rather than a traditional implementation or support role
- Real ownership and influence in how this model evolves — your ideas will matter here
- A supportive, collaborative culture where teammates want each other to win and leadership is invested in your growth
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