Administrative Specialist, CL2 – YourPace Admissions
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Job Description
Administrative Specialist supporting the YourPace Admissions team with student inquiries and phone communications. Responsible for managing general inbox and connecting applicants with specialists in a remote capacity.
Responsibilities:
- Responsible for managing the YourPace Admissions general inbox.
- Respond directly to prospective students, connecting current applicants to their Admissions Specialist, and directing current students to their Success Coach.
- Responsible for returning phone inquiries and directing calls to the broader admissions and enrollment staff as needed.
Requirements:
- High school diploma or equivalent (G.E.D.) and sufficient experience.
- Two years of administrative support experience.
- Technology Requirements: Stable, high-speed internet connection (minimum 25 Mbps; hotspots are not acceptable).
- Completion of a Remote Work Agreement Form.
- Exceptional Communication (Written & Oral): Superior written and verbal communication skills are critical. Must possess the ability to craft clear, accurate, and professional emails, as well as confidently and warmly guide students over the phone. Active listening skills are a must.
- Technical Literacy: Basic computer skills including proficiency in MS Word, Excel, Google applications, and communication technology (e.g., Zoom). Ability to navigate multiple software applications simultaneously.
- Professional Demeanor: An outgoing, positive manner with the ability to connect, motivate, and inspire people. Ability to relate to a diverse pool of prospective students with tact, diplomacy, and discretion.
- Work Habits: Perseverance, high attention to detail, and excellent organizational skills. Ability to manage multiple projects, multitask, and work flexibly both independently and as part of a team.
- Admissions Knowledge: Experience working in Salesforce, MaineStreet, and ImageNow is highly valued.
Benefits:
- up to a 4% matching contribution to the UMS retirement plan
- medical
- dental
- vision
- tuition waiver programs for employees and dependents
- wellness program
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