Affiliate Manager

Posted 1ds ago

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Job Description

Affiliate Manager onboarding and supporting partners for an Australian gaming startup combining entertainment with cryptocurrency economics. Managing tracking, performance, compliance, and influencer relationships.

Responsibilities:

  • Lead the complete onboarding process for new affiliates, including registration, validation, tracking link setup, dashboard access, and initial guidance
  • Provide first-line support via chat, email, calls, WhatsApp, and Telegram, in line with defined response SLAs
  • Translate the product and technology for affiliates and partners
  • Explain tracking, postbacks, dashboards, performance reports, and promotional materials
  • Liaise with Product, Tech, and Finance to resolve tracking bugs, payment issues, and creative approval requests
  • Monitor performance by affiliate, identify declines, and propose reactivation initiatives
  • Document processes and create FAQs and self-service materials
  • Ensure partner content complies with the applicable market’s compliance and responsible gambling requirements
  • Serve as the main point of contact for affiliates and influencers from onboarding through day-to-day operations

Requirements:

  • Fluent written and spoken English, with a 100% English-speaking work environment
  • Previous experience with technology, having worked in product, technical support, or SaaS
  • Exceptional communication skills, clarity, active listening, and the ability to explain complex concepts simply
  • Strong organizational skills to manage multiple partners in parallel
  • Previous experience in iGaming/betting, affiliate marketing, or the creator economy (a plus)
  • Experience managing relationships with content creators and influencers (a plus)
  • Familiarity with affiliate platforms (Income Access, Cellxpert, MyAffiliates, Affilka) and CRM systems (a plus)
  • A third language—Spanish or Portuguese—if the program serves Latin America (a plus)
  • Curiosity, authenticity, autonomy, and comfort with ambiguity and Australian time zones

Benefits:

  • Remote work
  • Opportunity to work at a growing gaming startup
  • English-speaking work environment
  • Opportunity to work with teams and product organizations based in Australia and New Zealand