Agent Assist Product Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Product Manager for the Agent Assist suite at Cresta, driving AI-driven customer support solutions. Collaborating with teams to enhance human-AI agent interactions and customer experiences.
Responsibilities:
- Work with customers and their proxies (our Customer Success and go-to-market teams) to identify needs and translate them into requirements for your product areas.
- Define and maintain the roadmap and backlogs for your ownership areas, balancing immediate customer needs with longer-term product goals.
- Partner with the engineering team and engage in technical discussions on architectural decisions, model evaluations, system design, and the feasibility of ML/AI capabilities to ensure solutions are scalable, reliable, and secure.
- Collaborate with the Professional Services team to implement playbooks and best practices for customer deployments in your product ownership areas in order to scale.
Requirements:
- 3-5+ years of experience in product management, with a proven track record of driving product decisions, delivery and customer impact
- Strong AI/ML systems and process thinking, with the ability to turn ambiguous problems into clear and structured requirements and drive alignment across multiple teams.
- Understand how to evaluate AI/ML solutions and defining the bar for what “good” looks like.
- Experience partnering cross functionally with stakeholders to deliver product launches.
- Analytical and data-driven mindset: skilled at working with product metrics, user feedback, and operational data to inform decisions.
- Ability to create early prototypes using various AI tools (eg: v0, Proto) for fast iterations.
- Excellent written and verbal communication skills; you can turn complex problems into clear narratives.
- Hands-on operator who thrives in fast-paced, evolving environments and is comfortable with taking on new technical challenges in an unfamiliar domain.
- Passion for AI, automation, and improving how teams build and deliver products.
Benefits:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Similar Jobs
Senior Product Manager
Senior Product Manager optimizing the front-end experience to drive consumer product engagement. Collaborating with cross-functional teams at fintech company to enhance financial tools.
Director, Product Management
Director of Product Management leading the strategy and execution for medication-enabled experiences at Omada Health. Collaborating with teams to drive clinical outcomes and operational scalability.
Regional Product Manager – Competitive Equipment, Refining, Screening, Cleaning
Competitive Equipment Service Leader responsible for growth in refining, screening, and cleaning services. Engaging with customers, leading teams, and driving market position for ANDRITZ's offerings.
Product Manager, Back Office – Lead to Contract
Product Manager responsible for end-to-end Lead-to-Contract experience at Datavant, a healthcare data collaboration platform. Collaborating with various teams to define workflows and ship changes in Salesforce.
Senior Product Manager
Senior Product Manager responsible for the AI-driven development of construction marketplace solutions. Join Cosuno to revolutionize the construction industry with technology.
Product Management Lead Analyst
Product Management Lead Analyst at The Cigna Group shaping data and analytics products to enhance healthcare outcomes. Collaborating with teams to drive measurable product strategies and execution.
Senior Product Manager – R&D
Senior Product Manager driving research and AI-led innovation in cloud technology at Nerdio. Collaborating with teams to shape product capabilities that enhance Microsoft technology deployments.
Product Owner – CX
Product Owner improving customer experience for a global social discovery company. Identifying growth opportunities and driving product delivery with cross-functional teams.
Senior Growth Product Manager
Senior Growth Product Manager at Ruby Labs focusing on driving user registrations and optimizations. Lead strategies for growth while collaborating with cross-functional teams.
Senior Product Manager
Senior Product Manager leading the development of core product functionality at JLL, overseeing operational features and team collaboration. Focused on enhancing product capabilities in commercial real estate.
Senior Product Manager
Product Manager at vCluster Labs, translating complex cloud-native challenges into a seamless platform. Leading technical roadmap and engineering collaboration for enterprise-grade solutions.
Director, Product Management
Director of Product Management overseeing product roadmap and performance, mentoring team in Product-Led Growth methodologies.
AI Product Manager
AI Product Manager managing proposal development platform for SecondMuse LLC. Responsible for writing proposals and refining AI workflows to improve system outcomes.
Product Manager II
Product Manager II leading initiatives at DraftKings to shape customer experience and drive business results. Managing product strategy and collaborating across teams for innovative solutions.
Product Manager – HEDIS/Stars
Lead Product Manager developing and managing products for Humana’s healthcare delivery. Overseeing IT solutions to maximize HEDIS scores and coordinating with various stakeholders.
Associate Principal Consultant, Product Owner
Associate Principal Consultant in Product Ownership for a Digital Product Engineering company. Leading product backlog management and collaborating across teams in an Agile environment.
Product Owner
Product Owner coordinating scrum processes and ensuring project objectives for Sentara Health. Acting as liaison between teams and managing product backlog for effective deliveries.
Associate Product Manager
Associate Product Manager at a leader in EV charging solutions supporting product team execution and delivery. Collaborating with engineers and designers while ensuring customer needs are met.
Associate Product Manager
Associate Product Manager supporting product team in delivering EV charging infrastructure solutions. Collaborating in product discovery and execution to ensure customer values are met.
Product Manager
Product Manager shaping software at Insurgo GmbH, an innovative insurance technology firm. Collaborating with development, support, and management to revolutionize processes in the insurance industry.