Agent Success Manager
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Job Description
Agent Success Manager collaborating with customers for successful AI agent deployments at Decagon. Engaging cross-functionally in a fast-paced, high-growth environment to enhance customer experiences.
Responsibilities:
- Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon
- Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
- Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
- Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
- Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
- Identify and support new projects and initiatives to best support our team and customers
- Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Requirements:
- 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS
- Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
- Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
- Strong interpersonal, persuasion and teamwork skills
- Business understanding of GTM sales teams and processes
- Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Benefits:
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office to keep you at your best
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