Collections Representative
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Job Description
Collections Representative resolving unpaid insurance claims and patient balances for Accendra Health. Researching accounts, appealing claims, and coordinating payment collections.
Responsibilities:
- Research overdue account balances that are fully or partially unpaid
- Follow up by mail and/or phone with insurance carriers or customers on delinquent payments
- Review unpaid and underpaid claims and resubmit or appeal as necessary
- Verify payment information adjustments to the supervisor
- Coordinate collection activities for delinquent accounts by preparing information for external collection agencies or attorneys
- Comply with the Fair Debt Collector Practices Act (FDCPA)
- Respond to customer inquiries regarding account status
- Research customer accounts and document appropriately
- Resolve discrepancies and prepare adjustments and refunds as necessary
- Enter collection activity information accurately into the billing system
- Escalate recurring issues to the department supervisor
- Initiate payments and resubmit bills as necessary
- Pursue patient payment obligations when insurance defaults as permitted by law or contractual relationships
- Maintain punctual, reliable, and consistent attendance
- Perform other duties as required
Requirements:
- High school diploma is required
- One year of related experience is required
- Basic skills in Word and Excel
- English (reading, writing, verbal)
- Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
- Physically able to perform the essential functions of the position, with reasonable accommodations available
- Must physically reside and work within the United States
- Occasional travel as required
Benefits:
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
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