AI Business Solutions Manager
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Job Description
AI solutions manager connecting CBIZ’s accounting, tax, advisory, benefits, insurance, and technology businesses with impactful AI applications. Bridging engineering, transformation teams, and stakeholders.
Responsibilities:
- Serve as the primary liaison between Product Engineering teams, Business Transformation teams, and business stakeholders
- Build relationships with business leaders, operational teams, and end users to understand evolving business needs, priorities, and challenges
- Communicate product roadmaps, enhancement progress, release updates, and upcoming capabilities to stakeholders
- Manage intake for enhancement requests, bug reports, and emerging business use cases, including documentation and business justification
- Facilitate prioritization discussions between stakeholders and product teams
- Set expectations regarding product capabilities, timelines, design decisions, and roadmap priorities
- Monitor user feedback, adoption trends, and platform usage patterns to identify opportunities for increased business value and user engagement
- Coordinate User Acceptance Testing (UAT) for product releases, enhancements, and new capabilities
- Develop testing strategies and collaborate with business stakeholders on validation before production deployment
- Evaluate release scope and determine required stakeholder participation
- Facilitate testing sessions, collect feedback, document findings, and partner with engineering teams to prioritize issues
- Conduct user experience reviews and provide feedback on usability, intuitiveness, workflow efficiency, and overall user experience
- Maintain knowledge of AI developments, including model performance, context engineering, industry trends, and application limitations
- Foster a collaborative, inclusive, consultative, and customer-focused culture
- Lead analysts and senior analysts to deliver products, insights, supporting materials, and defined objectives
Requirements:
- Bachelor’s degree or equivalent experience required
- At least 6 years of related experience required
- Minimum 3 years of supervisory experience required
- A degree in Information Technology, Computer Systems Analysis, or Management Information Systems is preferred
- PMP preferred
- Demonstrated knowledge of healthcare industry regulations, policies, and procedures
- Demonstrated knowledge and experience working with business stakeholders and leaders, IT project planning, delivery, and execution using Traditional and Agile SDLC methodologies
- Experience with VSTS, Jira, and/or other team/project collaboration tools
- Ability to work in and lead a team, while communicating and coordinating with peer teams
- Ability to formulate, document and recommend new policies and procedures
- Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
- Ability to travel as required by business and on-call availability
- Ability to lift up to 50lbs
- Hands-on experience with LLMs such as ChatGPT and Gemini, including creating, refining, and evaluating prompts/context, and agentic orchestration such as MCP
- Demonstrated ability to identify, validate, and prototype or build high value AI prompts or agents
- Experience designing and delivering training sessions, workshops, or enablement materials on technical topics for diverse audiences
- Strong technical and business acumen
- Effective project management skills
- Experience driving technology adoption and change
Benefits:
- Remote work arrangement
- Travel up to 10-15% for training, client meetings, conferences, and events
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