Enterprise Solutions Engineer
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Job Description
Solutions Engineer scaling ElevenLabs’ AI voice platform for enterprise customers in Mexico. Architecting integrations, demos, enablement, and self-service tools.
Responsibilities:
- Work as part of a driven team to unlock the full potential of ElevenLabs' voice AI platform for enterprise customers
- Scale technical solutions efficiently across many enterprise customers
- Collaborate strategically with Account Executives to enhance the technical aspects of the sales process
- Work directly with technical contacts at customers and prospective customers to provide bespoke support and architect solutions
- Create technical demonstrations that communicate the product's value proposition
- Create technical enablement resources for the sales team
- Build self-service tools and documentation to help customers implement solutions independently
- Identify common integration patterns or features for productization and work with product teams to implement them
Requirements:
- Passion for AI, technology, and ElevenLabs products
- Enjoy working directly with customers, iterating on solutions, and providing tailored support
- Ability to identify patterns that can be standardized and scaled
- Strong empathy for customers, sales, and product teams
- Strong technical background to architect integrations between ElevenLabs solutions and existing customer solutions
- Experience working with customers; student clubs or side projects are acceptable
- Proficiency in Python
- Deep understanding of software development, software architecture, and common integration patterns
- Excellent communication skills and ability to adapt messaging to different audiences
- Fluency in English and Spanish
- Deep understanding of regional and cultural nuances
- Based in Mexico; preference for Mexico City
- Regular travel for customer onsites
Benefits:
- Annual discretionary professional development stipend
- Annual discretionary stipend for social travel to meet colleagues
- Annual company offsite
- Monthly co-working stipend
- Remote-first work arrangement
- Regular travel for customer onsites
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