API Support Specialist, 2nd Shift
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Job Description
API Support Specialist at NinjaTrader providing technical support for API integrations and collaborating with cross-functional teams. Focused on enhancing the customer experience for financial solutions.
Responsibilities:
- Provide technical support to firms through remote assistance calls, addressing vendor inquiries and troubleshooting issues efficiently
- Be a first responder to critical system incidents or outages and effectively communicate with partners during these issues
- Act as a key contributor to the launch of new products and services, collaborating with Product, Engineering, and other departments
- Serve as part of the on-call rotation to respond to outages or partner issues, ensuring reliable coverage and minimal disruption to operations
- Maintain active communication and support with API vendor development teams and retail API users via community forums
- Take ownership of the cases you handle, following up with vendors to ensure inquiries are resolved completely
- Collaborate across multiple departments to ensure technical and business objectives are met
- Advocate for developers by driving feature requests and requirements with Product and Engineering teams
- Develop and maintain expertise in NinjaTrader’s product offerings, technical design, and API capabilities
Requirements:
- Experience in API support or 3+ years of software development
- Demonstrated expertise with WebSockets, SQL, JSON or using third-party REST API
- Demonstrated experience with technical writing
- Experience with JIRA ticketing system, GCP logs and BigQuery are a plus
- Experience with Java, C++, .NET, and other programming languages are a plus
- A passion for excellent documentation, with strong oral and written communication skills
- Experience troubleshooting complex problems, working effectively across multiple teams
- Availability to work Monday through Friday from 2:00pm – 11:00pm CST (2nd Shift), including flexibility for 1st shift hours during initial 4–6 week training
Benefits:
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Paid Parental Bonding Leave
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
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