Customer Service Representative – Administration, Finance
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Job Description
Inhouse Consultant for Infoma ERP providing financial software support and customer service. Engaging with users to improve their experience and resolve inquiries effectively.
Responsibilities:
- You are the first point of contact for users of our Infoma software modules in the area of financial accounting
- You analyze and classify customer inquiries and document the reports in the ticketing system
- You handle general customer inquiries and resolve them via remote diagnosis by providing guidance
- For more complex issues, you compile all relevant data and information and prepare them for the next support level
- You regularly make use of our training, development, and certification programs to continuously advance your skills
Requirements:
- You have vocational training or a degree in business administration, public administration, or tax-related studies — or equivalent practical experience
- You possess excellent communication skills and enjoy contributing as a team player
- You present yourself in a customer-oriented and friendly manner and have a strong service mindset
- You demonstrate attention to detail, commitment, and a willingness to learn new things
Benefits:
- Performance bonuses and employment within a collective agreement–based, secure, stable, and growing industry environment
- Participation in the company stock program, including subsidized free shares and support for company pension provision
- Flexible working time models (e.g., part-time, flexitime, trust-based working hours, 4-day week, etc.) and the option to work remotely
- Employee discounts with over 700 well-known providers
- State-of-the-art work equipment to support you in your daily work (laptop, smartphone) and of course free beverages and fresh fruit
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