Bilingual Customer Service Advocate, Russian
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Job Description
Customer Care professional resolving inquiries for Centene's 28 million members and providers. Focused on providing accurate and timely personalized support via various communication channels.
Responsibilities:
- Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers
- Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints
- Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
- Mitigates and prevents complaints from being escalated to resolve in initial contact
- Maintains performance and quality standards based on established contact center metrics
- Provides customer service in a high pace contact center environment over the phone, via live chats and emails
- Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
Requirements:
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship
- Bilingual (English/Russian) strongly preferred
- Requires a High School diploma or GED
- Experience interacting and multitasking using multiple systems and programs simultaneously preferred
Benefits:
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
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