Assistant Vice President – Digital Product Expert, Digital Deposits
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Job Description
Digital Product Expert leading digital deposit journeys for Mashreq Bank. Translating banking needs into Agile software solutions and coordinating cross-functional squad delivery.
Responsibilities:
- Lead the strategization, design, solutioning, development, and implementation/execution of digital solutions and journeys
- Ensure solutions drive digital and non-digital KPIs, KPAs, MBOs, balance sheet, P&L, customer experience, and regulatory objectives
- Develop detailed understanding of business and customer experience needs and prioritize impactful items
- Propose and execute creative, innovative journeys and solutions
- Prioritize and deliver in small chunks using Agile methods
- Bridge business stakeholders and development teams to ensure seamless execution of digital initiatives
- Own end-to-end development, management, harmonization, and phasing out of commercial products, services, channel formulas, and processes
- Work in a squad within Mashreq’s Digital Studio with other Proxy Product Owners and experts
- Use data/MIS, staff interviews, customer feedback/research, and business judgment to identify impactful changes
- Finalize quarterly roadmaps with stakeholders and cost/benefit analysis
- Manage Front End, Back End Engineers, Designers, and QA deliverables day to day
- Evaluate and prioritize the squad backlog while maintaining conceptual and technical integrity
- Collaborate with IT, Compliance, Operations, CX, stakeholders, Chapter leads, and system architecture teams
- Ensure no technical debt and that all journeys are covered in disaster recovery
- Handle urgent incidents and improvement needs; work with the Product Owner to raise OREs where required
- Contribute to sprint planning, refinement, retrospectives, and demos
- Direct implementation of the Product Owner’s strategy and track squad progress
- Ensure completion of backlog items during sprints
- Translate business solutions into working software with IT engineers
- Master core customer journey capabilities and serve as a subject-matter expert
- Mentor novices
- Take ownership of key decisions and accountability for QPM commitments
Requirements:
- Minimum 5 years of banking experience, other related project work experience, or demonstration of high level of understanding of the banking industry
- Minimum 2 years of experience gathering requirements and translating into user requirements, data engineering, data science, or software engineering experience
- At least 1 year of experience within customer journey would be preferred
- Background in engineering, technology, or UX preferred
- Experience in Agile methodologies preferred
- Excellent communication and presentation skills with a high degree of comfort in speaking with senior leaders
- Must be a strong collaborator, team player, and individual contributor
- Demonstrated ability to think both strategically and tactically
- High-energy and passionate outlook; ability to influence others
- Ability to build trust and rapport to create a comfortable and effective workplace
- Passion for innovation and a “can do” attitude
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