Associate Account Manager

Posted 12hrs ago

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Job Description

Associate Account Manager roles focused on maintaining hospital relationships for Medical Solutions. Involves problem-solving and supporting team members in account management tasks.

Responsibilities:

  • Making follow up calls and emails daily to current customers.
  • Have the ability to build and maintain relationships over the phone.
  • Creative problem solver who is focused more on the solution vs the challenge in front of them.
  • Will cover job responsibilities for team members during PTO, FMLA and unforeseen circumstances.
  • Problem solves any issues with current Hospitals to determine and assist in the best solutions.
  • Proactively reaching out to team members and managers to help support ongoing projects.
  • Communicate, understand, and maintain the relationships with our various hospitals.
  • Covering all areas of needs.
  • Work daily with team members to understand all job functions to ensure a smooth transition on covering any hospital/facility needs.
  • Assist Operations staff and team members in accessing, organizing, and sending preemployment paperwork from placed travelers to facilities.
  • Potential follow up with current facilities prior to, during, and after traveler’s assignment.
  • Will work with Operations staff and team members to help resolve any issues with travelers (personal or professional).

Requirements:

  • Experience on the client side strongly preferred
  • Bachelor’s degree OR 2-3 years of strong customer service and sales experience
  • Inspiration to succeed and accomplish goals
  • Well organized and great attention to detail
  • Willingness to learn with an open mind
  • Excellent rapport/relationship building skills
  • Ability to multi-task and re-prioritize throughout the day
  • Solid technical and computer skills
  • Track record of career success and/or longevity in other jobs
  • Must have a persistent attitude
  • Desire and ability to adhere to Medical Solutions core values and high standard of customer service.

Benefits:

  • Insurance
  • Clinician Discount Program
  • Private Housing
  • 24 Hour Customer Care
  • Voluntary Benefits