Bilingual Client Service Coordinator
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Job Description
Bilingual Client Service Coordinator providing front-line client support via multiple channels. Engaging clients while working remotely in a fast-paced environment with a focus on quality service.
Responsibilities:
- Provide first-line client support via email, phone and chat
- Contribute to the development and updating of resources for staff and clients
- Participate in initiatives focused on the continuous improvement of services and processes
- Support cross-functional project teams as needed
Requirements:
- Minimum of five (5) years of experience in a client-facing role (preferably in healthcare)
- College diploma in Business Administration, Customer Service, Office Administration, Communications, or a related discipline
- Experience in a Microsoft 365 environment, including Microsoft Outlook, Teams, Excel, SharePoint, and Word
- Bilingual (English and French)
Benefits:
- Remote-first work environment
- Comprehensive benefits program
- Competitive defined contribution retirement plan (ranked among the industry’s best)
- Continuous Quality Improvement (CQI)
- Professional development opportunities
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