Associate Clinical Account Specialist – Electrophysiology
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Job Description
Especialista ACAS apoiando procedimentos de ablação cardíaca com sistemas BWI CARTO da Johnson & Johnson. Fornecimento de suporte clínico, treinamento e assistência técnica a equipes de eletrofisiologia.
Responsibilities:
- Complete 6–12 months of training to develop the skills required for the Clinical Account Specialist role
- Provide professional clinical support to electrophysiologists and electrophysiology laboratory teams for BWI catheters and diagnostic and therapeutic systems
- Support advanced cardiac ablation procedures
- Provide education and training on BWI’s CARTO 3D electroanatomical mapping system and accessory equipment
- Integrate with the electrophysiology field and laboratory teams
- Provide specialized clinical products, technical assistance, and training during procedures
- Educate customers on BWI products, technical and clinical information, in-service training, and best practices
- Use consultative selling techniques to identify sales opportunities and facilitate contact between the Territory Sales Manager and decision-makers
- Stay up to date on instructions for use, best practices, troubleshooting, clinical literature, and new products
- Prioritize and respond to requests in a high-stress environment while maintaining composure and a problem-solving focus
- Participate in diagnostic discussions with internal and external partners and stakeholders
- Respond daily to email and voicemail requests
- Perform administrative tasks, including account documentation, compliance training requirements, expense reports, and entries in the company system
- Maintain safe fleet standards
- Comply with health, safety, and environmental guidelines and all applicable regulations, policies, and procedures
- Perform other duties as assigned, as needed
Requirements:
- Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Biomedicine, Nursing, or a related field
- Experience as a clinical support specialist in the medical device industry, ideally in cardiology, is preferred
- Previous experience in biomedical engineering, electrical engineering, nursing, or as an electrophysiology technician is beneficial
- Develop clinical knowledge of cardiac ablation and cardiac imaging
- Technical knowledge of EP technology, advances, and the business landscape
- Stay connected to healthcare industry information, disease states, and therapeutic and institutional trends
- Willingness to travel locally and internationally
- Ability to sit for extended periods in a hospital laboratory while supporting live patient cases and using protective equipment such as lead aprons
- Willingness to work variable hours to meet patient needs
- Familiarity with Word, Excel, PowerPoint, and Outlook for daily business use
- Proficiency in spoken and written English required
- Valid Class B driver’s license
- Experience with highly complex technical systems and/or in a critical patient-care environment is preferred
- Experience introducing new technologies to the market and working with key opinion leaders is preferred
- Spanish is preferred but not required
Benefits:
- Inclusive work environment
- 6–12 months of training and professional development opportunities
- Potential progression to the Clinical Account Specialist (CAS) role
- Potential assignment of a territory of responsibility as a CAS
- Participation in conferences and training programs, as applicable
- Company vehicle/fleet subject to company safety guidelines
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