Customer Success Specialist
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Job Description
Customer Success Specialist retaining and growing customers for a UK business, remotely from South Africa. Onboarding clients, monitoring account health, resolving issues, and identifying renewal and expansion opportunities.
Responsibilities:
- Onboard new customers with structured welcome journeys that get them to value quickly
- Monitor account health and usage, spotting risks and reaching out before problems escalate
- Handle queries and issues end-to-end, coordinating internally until resolution is confirmed
- Run regular check-ins and reviews that surface feedback, wins and expansion opportunities
- Maintain accurate CRM records so the whole business sees the true state of every account
- Feed customer insights back to product, sales and leadership to improve the offer
- Welcome new customers and guide them through their first weeks
- Check on accounts that have gone quiet
- Acknowledge issues quickly, coordinate internal follow-up, and close the loop
- Prepare simple health reports and flag renewal risks early
- Highlight customer wins to the wider team
Requirements:
- 3+ years' experience in customer success, account management or client-facing support
- Excellent written and spoken English with a warm, professional communication style
- Confidence using CRMs, helpdesk platforms, spreadsheets and video calls
- Stable fibre internet
- Backup power for load shedding
- Quiet home office
- Strong organisation and follow-through
- Ability to juggle multiple accounts calmly
- Commercial awareness to identify retention risks and growth opportunities early
Benefits:
- Full-time remote position working for a UK-based employer
- Competitive salary paid in ZAR
- Long-term stable role
- Supportive team environment
- Direct access to founder-led business
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