Associate Director – Commercial Parts Sales and Customer Solutions

Posted 10hrs ago

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Job Description

Strategic leadership role driving commercial parts revenue growth through integrated sales plans. Collaborating with various teams to enhance customer experience and market share.

Responsibilities:

  • Own the development of multi-year commercial parts growth strategies aligned to overall business, revenue, and margin objectives
  • Translate market insights, customer segmentation, and performance data into actionable sales plans and prioritized growth initiatives
  • Identify and scale new revenue opportunities including customer programs, targeted offerings, pricing strategies, and service-based solutions
  • Partner with Finance to assess ROI, margin impact, and growth of trade-offs to ensure profitable execution
  • Lead and design customer solutions that simplify buying, increase delivery confidence, and drive repeat purchase behavior
  • Define differentiated parts offerings tailored to customer needs and market segments
  • Partner with Customer Service and Sales teams to ensure clear value messaging, adoption, and execution of customer programs
  • Lead cross functional collaboration across Sales, Supply Chain, Operations, Digital, Finance, and Marketing
  • Establish KPIs and success metrics for sales growth, customer adoption, and solution performance
  • Monitor performance trends, identify gaps, and implement corrective actions to ensure targets are met or exceeded
  • Develop, mentor, and lead teams supporting sales growth and customer solutions

Requirements:

  • Bachelor's degree
  • 8+ years of experience in commercial strategy, sales planning, customer solutions, or aftermarket parts leadership
  • Proven track record of growing and leading a team driving revenue growth through structured sales strategies and cross functional execution
  • Strong business acumen with the ability to translate strategy into execution
  • Experience in Commercial HVAC, aftermarket parts, or a related industrial services environment
  • Strong leadership and stakeholder influence skills across matrixed organizations
  • Analytical mindset with experience leveraging data and insights to drive decisions
  • Excellent communication skills with both executive and frontline audiences.

Benefits:

  • Health Care Benefits : Medical, Dental, Vision; Wellness incentives
  • Retirement Benefits
  • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability : Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance