Associate Director, Regional Access Specialist
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Job Description
Regional Access Specialist supporting reimbursement and patient access for Mirum Pharmaceuticals’ rare-disease therapies. Educating HCPs and coordinating payer, MAP, sales, medical, and marketing access efforts.
Responsibilities:
- Partner with Mirum stakeholders on account and territory strategy to maximize customer knowledge of payer policy and Mirum Access Plus processes
- Act as a subject matter expert on reimbursement and access for Mirum therapies, including payer policies, prior authorization, denials, appeals, and peer-to-peer processes
- Analyze and share insights on the reimbursement/access experience
- Educate HCP office staff on Mirum Access Plus and access processes
- Provide patient-specific payer-policy education to support prior authorizations and appeals for eligible patients
- Collaborate with MAP supervisors and HCP accounts on case-management needs
- Troubleshoot HCP account access issues and identify operational improvements
- Conduct access-related business reviews with higher-volume HCP accounts
- Attend weekly regional team meetings and communicate access trends and RAS activities
- Support improvement and education of MAP Patient Navigators through feedback, call calibration, and training
- Develop compliant, customer-centric reimbursement educational materials
- Solve complex case challenges through cross-functional leadership and collaboration
- Ensure accurate information flow by mastering case data
- Comply with laws, regulations, and company policies
- Perform other assigned duties and projects
Requirements:
- Bachelor’s degree in business, science, or a related field
- 8 years of pharmaceutical or biotech experience
- 4 or more years of experience with specialty products in the orphan or rare disease space
- Strong understanding of payer landscape, payer accounts, and market access experience
- Ability to travel up to 50% of the time
- 3 years of experience in field reimbursement, patient access and support, payer account management, or market access strategy and operations strongly preferred
- High demonstrable proficiency in Excel and PowerPoint
- Ability to anticipate and resolve problems effectively
- Clear, accurate, and concise written and oral communication skills
- Ability to organize and prioritize activities
- Flexibility working with people, processes, and systems in a complex environment
- Ability to multitask and remain responsive to internal and external customers during business travel
- Ability to influence without authority and collaborate cross-functionally
- Results- and goal-oriented approach
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