Associate Engineer – M365 Solutions
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Job Description
Associate Engineer for Microsoft 365 solutions helping clients with Microsoft 365 delivery, administration, and consulting at DGR Systems. Tasks include administrative support, documentation, and ticket assistance.
Responsibilities:
- Support Microsoft 365 customer environments through assigned engineering tasks, basic administration, and ticket-based work.
- Assist Engineers and Senior Engineers with customer engagements, project activities, assessments, and implementation support.
- Perform surface-level tenant reviews, basic health checks, configuration validation, and research using provided guidance, standards, and checklists.
- Document technical findings, configuration notes, ticket activity, project contributions, and work completed.
- Follow DGR delivery standards, engineering practices, escalation paths, and documented procedures.
- Pursue Microsoft certifications, technical training, and hands-on learning aligned to progression toward Engineer and Senior Engineer responsibilities.
Requirements:
- At least one year of experience working with Microsoft 365 technologies in an administrative or support capacity.
- Interest in developing Microsoft 365 administration skills, including Exchange Online, Teams, SharePoint Online, and OneDrive for Business.
- Ability to follow documented procedures, checklists, troubleshooting steps, and engineering guidance.
- Developing troubleshooting mindset for common access, collaboration, productivity, and Microsoft 365 administration issues.
- Awareness of Microsoft 365 security concepts such as MFA, Conditional Access, and email protection.
- Exposure to PowerShell or willingness to learn basic administrative scripting.
- Excellent communication and customer service skills.
- Ability to balance assigned tickets, project support, administrative tasks, and learning objectives in a consulting engineering environment.
Benefits:
- Group Health Care Plans (Medical, Dental & Vision)
- Company Paid Life Insurance (Basic & AD&D)
- Company Paid Short-Term & Long-Term Disability
- Company Paid Family Leave (Maternity, Paternity)
- Voluntary Insurance Options (Voluntary Life, Accident Insurance, Critical Illness Insurance)
- 401(k) with Company Match
- Paid Time Off (Vacation, Sick & Public Holidays)
- Certification Reimbursement
- Work From Home Program
- Wellness Resources
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