Senior Customer Success Solutions Architect
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Job Description
Customer Success Solutions Architect helping Cisco customers deploy Isovalent Hypershield and Nexus data-center solutions. Driving onboarding, segmentation, security policy adoption, and production success.
Responsibilities:
- Own the onboarding and adoption journey for assigned accounts, from initial deployment of N9300 Smart Switches and Hypershield through expanding production use
- Guide customers through Hypershield controller design and deployment across virtualization environments and on-premises control planes
- Help customers design policy and stand up production use cases, including top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
- Build technical relationships with NetOps and NetSecOps stakeholders as a trusted advisor
- Run workshops and enablement sessions to accelerate adoption
- Identify and clear adoption blockers, coordinating with engineering and support to escalate and resolve customer issues
- Build reusable training materials, reference architectures, and documentation to help customers deploy and operate reliably in production
- Collaborate across engineering, support, partners, product, and marketing
Requirements:
- Bachelor’s degree with 8+ years of related experience, Master’s degree with 6+ years of related experience, or PhD with 3+ years of related experience
- Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted
- Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes
- Professional experience with enterprise virtualization and VM/appliance deployment, including hypervisor-based installation troubleshooting
- Experience with Linux systems in production, including troubleshooting
- Experience onboarding and deploying solutions into customer production, including guiding a customer’s team through the work
- VXLAN EVPN fabric knowledge and understanding of top-of-rack, zone segmentation, and data-center interconnect
- Network segmentation and firewall policy design
- Familiarity with the NetOps/NetSecOps operating split in data-center security
- Operational Kubernetes familiarity, including YAML-based configuration and deploying/tailoring Kubernetes-based platform installations
- CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert is a plus
- NX-OS automation and APIs, including NX-API, NETCONF/RESTCONF, gNMI, Ansible, and REST API-based policy automation
- Nexus Dashboard experience is a strong plus
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available, vesting following continued employment
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation per full calendar year for non-exempt employees
- Flexible vacation time off program with no defined limit for eligible exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward annually
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses for non-sales roles
- Performance-based incentive pay for employees on sales plans
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