Field Service Engineer – Electron Microscopy
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Job Description
Field Service Engineer maintaining and repairing electron microscopes for Thermo Fisher Scientific. Supporting Irish customers through installations, troubleshooting, training, and technical service.
Responsibilities:
- Perform field service activities, including on-site installation, upgrades, preventive maintenance and system repairs
- Solve a broad range of hardware and/or software problems of varying scope and complexity
- Coordinate your own work schedule with direct colleagues, service operations and management
- Train customers in the use of instruments to ensure safe and effective customer operations
- Provide proactive and responsive technical telephone and email support
- Produce timely and accurate service and expense reports
- Assure the highest level of Customer Experience to achieve customer satisfaction and loyalty
- Provide sales leads to the account manager
- Provide feedback to support teams for correcting system documentation and updating procedures
- Travel up to 30% of the time, primarily to customer sites within Ireland
- Support colleagues within the UK and Europe from time to time
Requirements:
- Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment
- Analytical troubleshooting and problem-solving abilities
- Excellent hand-eye coordination and manual dexterity
- Excellent communication skills in English, verbal and written
- Independent, service-minded individual who can converse with customers at a very high academic level
- Highly organised, self-sufficient and motivated individual who is adept at administration
- Knowledge of Electron Microscopes is an advantage
- Clean Driving license required
- Some degree of PPE (Personal Protective Equipment) required
Benefits:
- Opportunity for professional and personal growth
- Interesting and exciting position in an international environment
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