Associate Product Manager
Posted 4hrs ago
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Job Description
Associate Product Manager at Relo Metrics driving improvements for client satisfaction and retention through analytics. Collaborate with clients and internal teams for product development.
Responsibilities:
- Own the Core squad roadmap — prioritizing improvements, fixes, and feature enhancements that drive client satisfaction and retention
- Regularly review support tickets to identify recurring friction points, pattern-match across issues, and translate them into actionable product bets
- Analyze Pendo data to understand how clients and internal teams are engaging with the platform
- Meet regularly with internal stakeholders (operations, Customer Success, Sales) to understand workflow pain points and surface efficiency opportunities
- Engage directly with clients to understand how they use the platform
- Write clear, detailed product specs and acceptance criteria for engineering
- Define and track KPIs tied to client satisfaction, retention, and platform engagement
- Report transparently on progress to the Head of Product and cross-functional partners
Requirements:
- 1–3 years of product management or adjacent experience (product operations, customer success, business analysis) in a SaaS environment
- Genuinely curious about how people use software
- Strong analytical instincts
- Comfortable working directly with clients and internal stakeholders
- Organized and detail-oriented
- Clear, direct communicator in writing and in conversation
- Familiarity with product analytics tools (Pendo, Mixpanel, Amplitude, or similar) is a plus
- Experience in sports, media, or sponsorship is a plus but not required
Benefits:
- competitive base pay
- employer-matched 401(k) retirement plan
- participation in a bonus or commission program
- stock incentive program


















