Associate Product Manager

Posted 4hrs ago

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Job Description

Associate Product Manager at Relo Metrics driving improvements for client satisfaction and retention through analytics. Collaborate with clients and internal teams for product development.

Responsibilities:

  • Own the Core squad roadmap — prioritizing improvements, fixes, and feature enhancements that drive client satisfaction and retention
  • Regularly review support tickets to identify recurring friction points, pattern-match across issues, and translate them into actionable product bets
  • Analyze Pendo data to understand how clients and internal teams are engaging with the platform
  • Meet regularly with internal stakeholders (operations, Customer Success, Sales) to understand workflow pain points and surface efficiency opportunities
  • Engage directly with clients to understand how they use the platform
  • Write clear, detailed product specs and acceptance criteria for engineering
  • Define and track KPIs tied to client satisfaction, retention, and platform engagement
  • Report transparently on progress to the Head of Product and cross-functional partners

Requirements:

  • 1–3 years of product management or adjacent experience (product operations, customer success, business analysis) in a SaaS environment
  • Genuinely curious about how people use software
  • Strong analytical instincts
  • Comfortable working directly with clients and internal stakeholders
  • Organized and detail-oriented
  • Clear, direct communicator in writing and in conversation
  • Familiarity with product analytics tools (Pendo, Mixpanel, Amplitude, or similar) is a plus
  • Experience in sports, media, or sponsorship is a plus but not required

Benefits:

  • competitive base pay
  • employer-matched 401(k) retirement plan
  • participation in a bonus or commission program
  • stock incentive program