Associate Regional Manager, Service Ops – Central
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Job Description
Associate Regional Manager leading elevator service operations at Otis Elevator Company. Providing training and support to field teams while ensuring quality and customer satisfaction.
Responsibilities:
- Provide on-going training, development, and leadership to the service and repair colleagues
- Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs
- Investigate and resolve all critical customer issues
- Advocate for usage of digital tools and applications for our service colleagues
- Lead process workshops and ensure strict adherence to service processes
- Monitor field tests as well as first inspection and data reports
- Consult with service managers regarding problems encountered with service performance
- Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe
Requirements:
- High school diploma or equivalent required; bachelor’s degree preferred
- 5+ years elevator industry experience required
- Management experience required
- Ability to thrive in a dynamic, team-oriented work environment
- Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders
- Self-motivated individual capable of managing multiple projects and responsibilities simultaneously
- Comfortable working in a technical setting with proficiency in Microsoft-based computer software
- Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities
- Willingness to travel up to 50% of the time
Benefits:
- We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment
- You and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
- Enjoy three weeks of paid vacation, along with paid company holidays
- We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
- Life insurance and disability coverage to protect you and your family.
- Voluntary benefits, including options for legal, pet, home, and auto insurance.
- We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
- Pursue your educational goals with our tuition reimbursement program.
- Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
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