Health Solutions Carrier Operations Analyst
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Job Description
Carrier Operations Analyst managing carrier relationships and driving operational excellence in the healthcare space. Collaborating with teams to improve efficiency and quality in modular operations.
Responsibilities:
- Own and manage a portfolio of carrier relationships as the primary operational contact
- Lead and deliver mid-sized projects independently; support larger initiatives as needed
- Handle escalations, analyze data, and drive resolution on complex issues
- Partner with internal teams, carriers, and vendors to ensure seamless execution
- Support both day-to-day operations and new implementations
- Gather requirements, support UAT, and validate system updates and enhancements
- Identify and drive process improvements that increase efficiency and reduce manual work
- Ensure accuracy, performance, and SLA alignment across deliverables
- Support onboarding, training, and ongoing development of team members
- Provide guidance and support on escalated operational issues
Requirements:
- Experience managing mid-to-large scale projects
- Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook, Visio)
- Experience working with CRM systems and data analysis/querying
- Understanding of operational workflows and process dependencies
- Experience collaborating with external partners or vendors
- 2+ years in an analyst or similar role
- Experience in a regulated environment
- Medicare experience is a plus
Benefits:
- Continuing education and training
- Competitive total rewards package
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