ATM Managed Services Training Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
ATM Managed Services Training Specialist responsible for designing global training programs at Brink’s. Collaborating with stakeholders to ensure effective operational training and service delivery standards.
Responsibilities:
- Design and execute a global training strategy for ATM Managed Services that aligns with operational goals, service-level agreements (SLAs), and customer expectations.
- Build standardized onboarding, refresher, and advanced training programs to support AMS operations, monitoring centers, and support teams.
- Establish a scalable training roadmap that supports new tools, system implementations, and operational growth.
- Partner closely with Global Operations, Monitoring Centers, Field Services, Engineering, IT, and Vendor Management to identify training needs and close skill gaps.
- Collaborate with country and regional leaders to ensure training content and delivery align with local operational requirements while maintaining global standards.
- Define and track measurable training outcomes, including performance improvements, error reduction, incident trends, SLA adherence, and service quality metrics.
- Continuously refine training content, delivery methods, and tools to improve effectiveness and scalability.
Requirements:
- Bachelor’s degree in Business, Operations, Technology, Training & Development, or related field
- Minimum of 5+ years of experience in ATM operations, managed services, financial services operations, or technical service environments
- Proven experience building and managing training programs in operational, SLA-driven environments
- Strong knowledge of ATM systems, monitoring processes, incident management, and service delivery models
- Demonstrated experience translating business objectives into actionable training and operational enablement strategies
- Proficiency with training tools, learning platforms, and operational reporting systems
- Willingness to travel domestically and internationally as business needs require
- Strong organizational skills with the ability to manage multiple priorities and projects simultaneously
Benefits:
- Remote work options
- Equal opportunity to participate and grow
- Flexibility to work across different time zones
Similar Jobs
Professional Learning Specialist
Professional Learning Specialist providing training and support for K-5 math teachers. Championing math education by facilitating training and creating supplemental resources for diverse schools.
Training Specialist – Independence Title
Training Specialist delivering educational programs for clients and staff in real estate and technology. Requires public speaking skills and experience in the real estate industry.
Training Specialist
Training Specialist developing and delivering online and onsite technical software training for clients. Collaborating with technical consultants and project managers to create customized training materials.
Training Specialist
Training Specialist delivering a best-in-class training experience at Vena Solutions for customers, partners, and employees while facilitating live training sessions and supporting development of materials.
Learning and Development Specialist – III
Learning and Development Specialist III enhancing performance and growth of teams to meet departmental goals. Developing and delivering training programs while leveraging new learning technologies.
Organizational Change Management Coordinator
Organizational Change Management Coordinator supporting Texas Comptroller's CPA on state financial system implementation. Liaising between state agencies and managing communications across testing and training logistics.
Training Coordinator
Training Coordinator responsible for efficient planning and scheduling of training programs. Supports delivery of training services while managing logistics, trainer availability, and client satisfaction.
Intake Training Manager – LATAM
Intake Training Manager leading training and coaching for Lemon Law and Personal Injury Intake teams at Ovation Law Firm. Focused on equipping intake specialists to convert qualified leads into retained clients.
Senior Learning & Development Analyst – OKRs
Analista de L&D Sênior na área de OKRs focado em performance organizacional. Atuação em um ambiente inovador e estratégico na empresa Asaas.
Senior Learning & Development, L&D Specialist
Senior Learning & Development Specialist at Veracity Insurance responsible for designing and implementing learning programs. Focusing on employee capability, career development, and leadership effectiveness.
Clinical Education and Training Specialist – Benelux
Clinical Education and Training Specialist promoting Omnipod therapy adoption in Benelux. Delivering training and educational programs to internal teams and healthcare professionals.
Instructional Designer I – Front Desk/Scheduling/Registration
Epic Instructional Designer creating and delivering training solutions for Denver Health's electronic health record users. Collaborating with technical analysts and operational leaders in a mission-driven organization.
Training Coordinator
Training Coordinator managing training compliance and documentation for Texas law enforcement. Ensuring adherence to TCOLE standards and facilitating training activities remotely.
Training Specialist
Customer Training Specialist delivering training and support for EBSCO products. Collaborating with clients and internal teams to enhance customer satisfaction and solution adoption.
Professional Development Program Strategist
Professional Development Program Strategist leading the execution of virtual conferences and learning programs. Focused on educator engagement and collaboration with cross-functional teams.
Training Facilitator
Training Facilitator coaching digital marketing Trainees for Doneverse. Delivering training programs and collaborating with the Training Supervisor to ensure success.
Senior Manager, Store Operations – Selling, Experience and Learning & Development
Senior Manager overseeing in-store operations at Gap Inc. to enhance employee and customer engagement through strategic program development.
Instructional Designer
Instructional Designer designing and developing training content for Red Nucleus. Responsibilities include consulting with clients and facilitating training sessions.
Organizational Change Management Specialist
Organizational Change Management Specialist working at GDIT to improve outcomes for veterans through innovative leadership and strategic change management efforts.
Training Manager, WMS
Training Manager for DSV managing Warehouse Management System training implementation and delivery across AMER-Region. Facilitating both in-person and online training for logistics.