Automotive Flying Doctor Manager
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Job Description
Manages technical operations in automotive service, serving as a point of contact for dealerships. Coordinates vehicle repairs, technical incidents, and customer satisfaction across Europe.
Responsibilities:
- Act as the single technical point of contact in-country.
- Coordinate the collection, consolidation, and presentation of technical information and incident feedback.
- Ensure country-impacting issues are recognized and addressed.
- Execute on-site and remote missions to accelerate vehicle repair lead times and resolve complex technical incidents.
- Support service networks in delivering first-time-right fixes.
- Lead and steer the local Swift-Dealers team to drive timely resolution of technical cases and elevate customer satisfaction.
- Optimize cost and service outcomes.
- Serve as the sole in-country technical interface with the regional SSDS team, ensuring clear communication.
- Produce clear technical reports, incident summaries, and action plans; synthesize findings for various stakeholders.
Requirements:
- Previous hands-on experience in vehicle repair/diagnosis within the automotive sector.
- Proven exposure to or collaboration with an OEM/importer or dealer network (direct or indirect experience preferred).
- Experience coordinating cross-functional stakeholders and/or leading technical workstreams.
- Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.
- Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets.
- Prior exposure to technical documentation, case reporting, and technician coaching/training.
- European field support experience and multi-brand familiarity are a plus.
- Strong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable).
- Proficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures).
- Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation.
- Awareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations).
- Proficient with OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools as required.
- Competence in ECU programming, coding, and configuration; software update workflows and secure gateway access.
- Advanced use of multimeters, oscilloscopes, and measurement equipment for signal tracing and verification.
- Ability to interpret and troubleshoot electrical schematics and network communications (e.g., DTC analysis, live data, bus diagnostics).
- Strong technical writing: concise incident summaries, repair instructions, and knowledge articles.
- Proficient with standard IT tools (laptop-based diagnostics, remote support platforms, ticketing/case systems, MS Office or equivalent).
- Customer focus and cost awareness: balances rapid resolution with quality and cost control.
- Problem solving and analytical thinking: structures complex technical issues, identifies root causes, and defines pragmatic corrective actions.
- Communication: clear, concise verbal and written communication tailored to technicians, service managers, and engineering stakeholders.
- Collaboration and coordination: effectively leads and supports multidisciplinary teams at dealerships and technical centers.
- Training and knowledge transfer: ability to coach technicians, deliver on-the-job training, and produce usable knowledge articles.
- Organizational skills: plans missions, manages time, priorities, and case pipelines across multiple sites and markets.
- Adaptability and open mindset: operates in dynamic, multi-brand environments and adjusts quickly to new tools, procedures, and technologies.
- Initiative and autonomy: works independently in the field, escalating appropriately while driving cases to closure.
- Attention to detail: rigor in diagnostics, documentation, and adherence to safety and quality standards.
- Resilience and stress tolerance: maintains performance under time pressure and during complex or high-visibility incidents.
Benefits:
- Employees can work remotely
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