Benefits Administrator
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Job Description
Benefits Administrator supporting global benefits programs at Deel. Managing benefit launches, renewals, and administration with a focus on accuracy and detail.
Responsibilities:
- Support end-to-end benefit launch processes by preparing, populating, and tracking benefits templates in coordination with the Benefits Manager and vendors
- Maintain and update the benefits Jira tracker, including creating tickets and logging progress across launch milestones
- Coordinate document collection from vendors and flag incomplete or outstanding items to the Benefits Manager
- Assist with QA checks prior to launch, including verifying benefit configuration in Deel Admin and reviewing enrollment data for accuracy
- Prepare enrollment bulk upload files using Looker, apply correct filters, and remove duplicate records prior to submission to Engineering
- Support the ingest ETL file creation process and ensure templates are ready ahead of payroll cutoff dates
- Assist with post-launch tasks including invoice reconciliation, ingest validation, and enrollment checks
- Track upcoming renewal dates and support timely initiation of the renewal process
- Assist with preparation of renewal documentation, rate sheets, and vendor-facing materials under the direction of the Benefits Manager and Broker team
- Update internal documentation including CKB articles, snapshots, and the GSC tracker with new rates and plan details
- Support configuration updates in the EOR Benefits Configurator, including uploading client and employee snapshots and updating the invoice increase percentage
- Help prepare client and employee communications using AI drafting tools, following established templates and processes
- Assist in creating and managing surveys for client selection during open enrollment periods
- Monitor and track continuous compliance ticket progress, flagging any outstanding items to the Benefits Manager
- Assist with post-renewal tasks including invoice reconciliation, ingest validation, and enrollment checks
- Maintain accurate and up-to-date records across shared drives, Jira, and internal trackers
- Respond to standard employee and internal queries related to benefits, escalating more complex issues to the Benefits Manager
- Support the preparation of talk tracks and enablement materials for Sales and CS teams
- Assist with coordination across internal teams including GSC, PRM, Knowledge, Finance, and Engineering as directed
- Contribute to lessons learned documentation following each launch or renewal cycle
- Test AI chatbot to verify benefit information is captured correctly post-launch and post-renewal
Requirements:
- Experience: 2–5 years of experience in benefits administration, HR operations, or a related field.
- Attention to Detail: High degree of accuracy in data handling, documentation, and enrollment processes.
- Tools: Comfortable working with project tracking tools, spreadsheets, reporting platforms, and collaboration tools such as Slack or similar.
- Organisation: Ability to manage multiple tasks and deadlines simultaneously in a fast-paced environment.
- Communication: Clear written and verbal communication skills, with the ability to liaise effectively across internal teams and with external vendors.
- Collaboration: A proactive, can-do team player who works well in cross-functional, distributed environments.
- Global Mindset: Ability to work across time zones and with diverse, international teams.
- Nice to Have: Experience or familiarity with payroll, HR systems, or benefits platforms.
Benefits:
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
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