Bilingual Assistant – LATAM, Caribbean
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Job Description
Bilingual Assistant managing legal claims and medical documentation for a US-based client remotely. Supporting a fast-growing company in LATAM or the Caribbean with a focus on precise data handling.
Responsibilities:
- Opening insurance claims for No-Fault benefits and Bodily Injuries.
- Communicating effectively with insurance companies on a daily basis via email and phone to obtain status updates on Liability and BI amounts.
- Contacting hospitals, medical offices, and doctors to obtain status reports on client attendance and treatment.
- Reviewing and organizing medical records, extracting relevant information, and storing documents chronologically and neatly within the electronic system.
- Answering calls, taking information, and patching calls to the proper personnel in the US.
- Staying on top of clients' weekly treatment attendance.
- Maintaining strict confidentiality and security of all patient information.
- Adhering to all company policies and procedures.
Requirements:
- Minimum college degree required.
- Must have customer service experience or skills to engage effectively with US clients.
- Previous experience in roles such as secretaries, medical scribes, or legal assistants is highly valued.
- Must have Excellent Spanish and English communication skills (verbal and written).
- Good computer skills and knowledge of Email, CRM Systems, MS Excel, MS Word, and Google Sheets.
- Excellent professional writing skills for corresponding with insurance companies.
- Understanding of medical terminology and familiarity with insurance policies, claims processes, and regulations
- Candidates must be based in LATAM or the Caribbean.
Benefits:
- Flexible work arrangements
- Professional development opportunities
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