Customer Service Agent
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Job Description
Remote Customer Service Agent for AltaConnect providing support across phone, chat, and email channels. Responsible for handling inquiries and maintaining positive customer relationships.
Responsibilities:
- Serve as the primary point of contact for customers, delivering timely and professional support across phone, chat, and email channels
- Handle customer inquiries, troubleshooting issues, and resolving concerns efficiently and professionally
- Build positive, lasting relationships with customers on behalf of our clients
- Maintain accurate records and adhering to client-specific processes and guidelines
- Participate in ongoing training and coaching to continuously develop your skills
Requirements:
- Strong verbal and written communication skills
- The ability to work independently in a remote environment with minimal supervision
- A reliable computer, stable internet connection, and a quiet workspace
- Prior customer service experience is a plus, but not required — we provide training
Benefits:
- Fully remote work environment — no commute, no office
- Flexible scheduling options within client availability windows
- Competitive hourly pay between $13.00 and $17.00, based on client program and experience
- Access to a diverse portfolio of client programs across multiple industries
- Professional development through ongoing training, coaching, and performance feedback
- A clear path to grow within the AltaConnect network as new opportunities become available
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