Bilingual Fulfillment Specialist
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Job Description
Bilingual Fulfillment Specialist handling order processes and customer provisioning for Powerfleet. Collaborating with internal teams to ensure service delivery and customer satisfaction.
Responsibilities:
- Process sales orders across all channels (Telus, AT&T, Direct) with accuracy and efficiency
- Ensure all order queues are reviewed and actioned daily
- Provision hardware and services to customer accounts correctly and on time
- Manage open cases, ensuring they meet established completion KPIs
- Support team members in resolving and closing cases when needed
- Collaborate with internal teams (Technical Support, ERMs, Customer Success) to resolve inquiries and issues
- Build and maintain strong relationships with channel partners and sales teams
- Conduct weekly follow-ups on pending orders and open cases
- Ensure all sales orders are processed by close of business on the last business day of each month
Requirements:
- Strong English communication skills
- Completed "Preparatoria"/High School education level
- Ideally living in Mexico City (position is remote, but occasionally team could meet at the office)
- Ability to thrive in a fast-paced, results-driven environment
- Detail-oriented, proactive, and a strong team player
- Hands-on approach with a high level of accountability
- Proficiency in Microsoft Office
- Excellent time management skills, with the ability to multitask and meet deadlines
- 1–3 years of experience in call center operations, customer service, case management, or customer support environments.
- Experience working with Microsoft Dynamics 365 (Finance & Operations) and Salesforce is strongly preferred.
Benefits:
- Health insurance
- Competitive salary
- Professional development opportunities
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