Bilingual Healthcare Customer Service Representative
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Job Description
Bilingual Customer Service Representative resolving inquiries in Spanish and English. Engage customers through various communication channels and deliver exceptional service.
Responsibilities:
- Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Meet sales objectives as defined
Requirements:
- Bilingual Spanish/English
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- 6 months Call Center experience, preferred
- Ability to use Windows operating systems
- 6 months sales experience minimum
- Able to work independently
- Ability to stay composed and objective
- Superior negotiating skills
Benefits:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
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