Customer Support Specialist
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Job Description
Customer Support Specialist at Front delivering effective assistance for EMEA clients. Handling inquiries via email and live chat while collaborating with Product and Engineering teams.
Responsibilities:
- Ensure the success of Front customers by delivering timely, effective assistance during EMEA hours
- Work the day‑to‑day support queues across email and live chat with a focus on resolution quality and speed
- Become an expert on Front’s product, features, and common workflows
- Debug and test product features, file clear bug reports, and collaborate with Product and Engineering
- Identify recurring customer challenges and propose improvements to macros, help center content, and processes
Requirements:
- 2+ years of proven customer service experience, ideally in SaaS or tech startups
- Tech savvy and hungry to keep learning; able to explain complex issues simply
- Excellent written and verbal communication in English; French is a bonus
- Ability to identify customer needs and implement solutions; experience with Front is a plus
- Comfortable working EMEA hours and participating in periodic on-call rotations
Benefits:
- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Fully covered private health insurance
- Paid parental leave
- Generous paid time off
- Flexibility to work from home Mondays and Fridays (unless posted as a full-remote role)
- Mental health support with Workplace Options
- Family planning support with Maven
- 75 Euro per month Lifestyle Stipend to spend on fitness and other activities
- Winter Break - Our offices are closed from Christmas to New Year's Day!
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