US Healthcare Customer Care Supervisor
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Job Description
US Healthcare Customer Care International Supervisor managing the contact center teams and ensuring quality service. Handling customer escalations and coaching staff for service excellence.
Responsibilities:
- Monitors and executes the day-to-day operations of the contact center teams
- Analyzes production, quality, and cost information to identify challenges
- Coaches administrative staff on call quality
- Develops action plans and assists employees needing help
- Handles escalated customer calls to improve satisfaction
- Supervises operation to ensure proper customer experience
Requirements:
- Experience managing customer relationships - Preferred
- Experience supervising others - Preferred
- Experience using Microsoft Office Suite or similar software - Preferred
Benefits:
- Competitive salary
- Flexible work hours
- Health insurance
- Employee development programs
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