Customer Service Coordinator
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Job Description
Customer Service Coordinator in Stora Enso’s UK Team ensuring high customer satisfaction through order fulfillment and support for sales teams.
Responsibilities:
- Co-operating with the sales Teams, Mills, supply chain and Logistics.
- Taking care of our Order Fulfilment process, assuring high customer satisfaction.
- Contact with Customers, Sales and Sales Offices.
- Support commercial approach to maximize sales in close contact with the Sales Team.
- Resolve problems and provide practical solutions to customers in a timely manner.
- Handling offers and orders, and creation of invoices and credit notes.
- Working closely with our Distribution Centre to ensure smooth order fulfillment.
- Coordinate and manage monthly shipping to UK from various mills.
- Proactive communication about shipping details and coordination of any customs topics.
- Liaising with buyers and UK Customs Agents for onward UK transport.
- Take part in twice yearly stock take at Hull Terminal.
Requirements:
- professional commercial education and work experience in customer service, logistics or similar tasks.
- proactive and positive attitude, interested in working with customers.
- ability to effectively plan, execute, monitor and control order-related activities.
- fluent in English.
- team player who shows inclusive behavior and self-motivated with ability to manage multiple tasks independently.
- keen eye with attention to detail for accuracy.
- conscientious with high focus on data quality and strong time management skills.
- good MS Office knowledge and familiarity with common MS Office programs.
- insight about customer’s industry and Stora Enso’s products is considered an advantage.
Benefits:
- meaningful job as part of an engaging international team.
- opportunity to develop in your role and feel proud of the work you do.
- fast paced, challenging, and incredibly rewarding work environment.
- commitment to sustainability and innovation.
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