Temporary Customer Care Representative, Human Resources
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Job Description
Temporary Customer Care Representative at Alight handling customer inquiries related to healthcare benefits. Requires strong communication skills and customer service experience in a fully virtual environment.
Responsibilities:
- Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
- Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections.
- Initiating outbound calls to update customers on pending cases or other topics.
- Leveraging your computer navigation skills to navigate a robust set of tools/systems - toggle between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer.
- Communicating with third parties to research and assist customers with updates or inquiries.
Requirements:
- At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR Associate’s degree and 2 years or customer service experience, OR Bachelor’s Degree.
- A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction.
- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment.
- Ability to receive and immediately apply constructive feedback.
- Ability to multi-task using several Windows applications at once while assisting a customer on the phone.
- Flexibility to work a specified shift and extended hours as necessary.
- Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 20 Mbps/20 Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer.
Benefits:
- Health, dental, and vision coverages starting Day One.
- Wellbeing programs.
- Retirement plans with contribution matching.
- Generous time off.
- Parental leave.
- Continuing education and career growth opportunities.
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