Customer Service Representative – Aftermarket Auto Parts
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Service Representative supporting automotive enthusiasts with purchases from Turn5. Handling post-purchase inquiries and providing exceptional customer service remotely.
Responsibilities:
- Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc.
- Displays professional, courteous demeanor when handling customer calls.
- Provides prompt, efficient service for all customer inquiries.
- Efficiently enters and processes customer requests.
- Answers questions and educates customers around policies & procedures.
- Continues education and improves knowledge through company sponsored programs and training.
- Notifies Customer Service Leadership of trends or problems encountered.
- Meets performance expectations of the position regarding customer service quality, productivity, and availability.
- Upholds first touch resolution (FTR) standards.
- Participates in special projects and performs other duties as assigned by management.
Requirements:
- High school diploma or an equivalent combination of education and experience.
- A minimum of 1 year of previous Customer Service experience.
- Must have or have the ability to acquire automotive knowledge in all supported vehicles.
- Ability to maintain professionalism and use tact when dealing with difficult customers
- Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
- Excellent organizational skills with the ability to handle multiple tasks simultaneously.
- Oral and written communication, interpersonal skills.
- Ability to prioritize workload and meet deadlines.
- Upon hire, successful completion of the Turn5 customer service new hire training program.
- Bi-lingual a plus.
- Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.
Benefits:
- Health Insurance: Medical, dental, and vision coverage
- Financial: 401(k)/Roth plans with generous company match!
- Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursement
- Automotive Enthusiast Program: Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 3 websites: AmericanMuscle, AmericanTrucks, and ExtremeTerrain. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
- Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on our 3 websites to help you continuously mod one of your vehicles.
- Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
- Additional Benefits : Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
Similar Jobs
Customer Support Manager – Korea Market
Customer Support Manager acting as primary contact for client needs in the Korea market. Leading client engagement and providing market information and trading support.
Customer Experience Training Specialist – Veterinary-Focused
Customer Experience Training Specialist enhancing team customer service skills and practices remotely for a global insurance distributor.
Senior Client Manager – Customer Care
Senior Client Manager responsible for managing complex client call center operations and strategic initiatives for Alight Solutions. Leading change, performance, and team culture towards operational excellence.
Executive Assistant – Customer Support Specialist
Executive Assistant providing high-level administrative support to BGOS leadership for operational needs. Focused on scheduling, communications, and enhancing team efficiency in a remote environment.
Executive Assistant, Customer Support Specialist
Executive Assistant supporting BGOS leadership and ownership in coaching practice. Coordinating schedules, communications, and operations in a remote setup.
Escrow Support Specialist – Pre-Closing
Escrow Support Specialist at OS National handling HOA, Payoff, Utility documentation and ensuring timely pre-closing processes. Ideal for organized and detail-oriented candidates.
Customer Service Representative I
Customer Service Representative addressing customer concerns for Rentokil. Maintaining good relations and scheduling services while providing excellent support remotely.
Customer Experience Specialist, Spanish Bilingual
Customer Experience Specialist aiming to reduce churn by engaging customers at critical moments for SQUIRE, a platform for barbers and shop owners.
Healthcare Customer Service Representative
Healthcare Customer Service Representative remotely assisting members with health care inquiries and eligibility questions. Must have customer service experience and high school diploma.
Bilingual Healthcare Customer Service Representative – Spanish-English
Bilingual Healthcare Customer Service Representative handling customer inquiries and providing solutions. Working remotely for TTEC, a global consulting and technology company focused on customer experiences.
Customer Success Coordinator
Customer Success Coordinator responsible for customer interaction and issue resolution for U.S. clients. Remote position based in Asia coordinating with teams and enhancing customer experience.
Customer Success Coordinator – Customer Service
Customer Success Coordinator managing customer relationships remotely. Engaging with customers proactively and collaborating with teams to enhance satisfaction.
Healthcare Customer Service Representative
Healthcare Customer Service Representative working remotely, recommending health plan upgrades and assisting members with inquiries. Part of TTEC's customer experience team.
Bilingual Healthcare Customer Service Representative – Spanish, English
Bilingual Healthcare Customer Service Representative supporting customer inquiries and issues remotely. Resolving customer issues and providing answers with compassion in a remote capacity.
Customer Support Representative
Customer Support Representative providing client service through calls, chats, and emails for a SaaS based CRM in the pest control industry. Delivering technology training while nurturing customer relationships.
Receptionist, Customer Support Assistant
Remote Receptionist & Customer Support Assistant for a fast-growing high-end window and door retailer. Answering inbound calls and supporting light administrative tasks in a small remote team.
Customer Support Specialist
Customer Support Specialist communicating with users and resolving issues at Workyard. Supporting onboarding, troubleshooting, and providing product assistance as a key team member.
Business Litigation Legal Support Specialist
Business Litigation Legal Support Specialist providing legal support in a growing litigation practice. Aiming to support litigation strategy and enhance day-to-day operations beyond administrative tasks.
Business Litigation Legal Support Specialist
Business Litigation Legal Support Specialist providing legal support for litigation matters at HireHawk. Conducting legal research and managing case-related documentation remotely from LATAM.
Customer Support Manager
Support Manager at Bloomerang overseeing daily performance in customer support channels. Responsible for ensuring high-quality help and effective team management.