Bilingual Medical Administrative Virtual Assistant
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Job Description
Remote bilingual medical virtual assistant supporting MD Practice AI Solutions’ AI-driven medical practice operations. Managing scheduling, patient communication, reviews, analytics, and VoIP-enabled workflows.
Responsibilities:
- Schedule appointments and coordinate new patient appointments
- Manage appointment-related follow-ups and patient communication
- Respond to patient emails professionally and promptly
- Conduct outbound patient calls when necessary
- Follow up on missed, unanswered, or unrecovered calls
- Provide bilingual patient support in English and Spanish
- Monitor incoming patient reviews across applicable platforms
- Respond to reviews while maintaining professionalism and HIPAA compliance
- Manage automated thank-you responses for 4- and 5-star reviews
- Review 1-, 2-, and 3-star feedback and help prepare professional, HIPAA-conscious responses
- Identify recurring feedback trends and patient-experience improvement opportunities
- Review and analyze patient calls
- Identify missed opportunities, communication issues, and improvement areas
- Assist with reporting and operational analytics
- Analyze workflows, patient communication trends, and performance data
- Identify efficiency and process-optimization opportunities
- Provide data- and observation-based insights and recommendations
- Work alongside VoIP and AI systems
- Support AI, automation, and technology-driven workflows
- Ensure effective human follow-up and decision-making alongside automation
- Adapt to new systems, technologies, and evolving processes
Requirements:
- Previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, Medical Receptionist, or similar healthcare administrative professional
- Hands-on experience with ModMed is mandatory
- Fluent English and Spanish, both written and spoken
- Strong experience with appointment scheduling and new patient coordination
- Experience handling inbound and outbound patient communication
- Comfortable making outbound calls and following up with patients
- Strong email communication and customer service skills
- Experience working with patient reviews or reputation management is preferred
- Understanding of HIPAA and the importance of protecting patient information
- Comfortable working with technology, including AI tools, automation, and VoIP systems
- Strong analytical and problem-solving skills
- Ability to think independently and identify opportunities for improvement
- Business development mindset and ability to think strategically about patient engagement and practice growth
- Excellent attention to detail and organizational skills
Benefits:
- Remote work
- Full-time contractor position (40 hours per week)
- Negotiable pay rate depending on skillset and experience
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