Bilingual Spanish Inbound Customer Service Agent
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Job Description
Bilingual Customer Service Agent resolving escalated issues for GE Appliances consumers in English and Spanish. Advocating for quality service experience and stakeholder coordination.
Responsibilities:
- Resolve escalated customer service issues (in English and Spanish)
- Create an outstanding quality service experience for the GE Appliance consumer
- Advocate with multiple internal departments on customers' behalf for reasonable and satisfactory resolutions
- Take ownership in resolving escalated customer concerns
- Follow up with customers using phone, email, or text
- Find creative solutions in the best interest of the customers and GE Appliances when negotiating and implementing concessions
- Interact and coordinate with necessary stakeholders to resolve consumer issues
- Complete consumer reviews for satisfaction before case closure
- Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
Requirements:
- Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form
- High School Diploma or GED
- Minimum of 1-year Call-Center experience
- Minimum of 2-years Escalated Customer Service experience
- Excellent written & verbal skills
- Moderate to advanced computer skills; navigating multiple online applications
- Exceptional organizational skills; ability to effectively multi-task
- Ability to handle high-volume calls while simultaneously handling multiple online applications
- Previous experience working from home (preferred)
Benefits:
- Paid on-the-job training and mentoring
- Work-from-home opportunities (equipment provided)
- No weekend shifts
- Paid time off
- Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
- 401(k) program with a company match
- Short-term and long-term disability
- Life insurance
- Appliance discount program
- Tuition reimbursement
- Gym membership reimbursement
- Career growth opportunities
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