Bilingual Troubleshooting Support
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Job Description
Bilingual troubleshooting support for Keedian’s building automation systems. Monitoring HVAC, refrigeration, lighting, and energy-management operations remotely across Mexico and Colombia.
Responsibilities:
- Process inbound and outbound call center phone calls
- Create and process ticket requests, documenting work performed
- Provide remote troubleshooting for customer Building Automation Systems and Facilities
- Provide telephone support and troubleshooting using multiple Energy Management System interfaces
- Direct on-site third-party personnel supporting technical troubleshooting
- Interpret and analyze data from HVAC, air conditioning, refrigeration, and lighting systems
- Monitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency, and troubleshooting
Requirements:
- Availability to work nights, weekdays, or weekends, averaging 8 hours per shift, ranging from 8pm to 4am
- Native Spanish and advanced English (C1)
- Reliable power supply, wired high-speed internet connection, and a distraction-free environment
- Ability to prioritize and execute tasks effectively in a high-pressure environment
- Capability to communicate technical information accessibly to non-technical personnel
- Collaborative mindset
- Active student or bachelor's degree in electrical, mechanical, or related engineering is a plus
- Great interpersonal skills and inclination for learning new systems
Benefits:
- 100% remote work
- Flexible schedule
- Day off on your birthday
- Reduced hours on Fridays
- Superior vacation days
- Sick leave days
- Moving day off
- Support for studies, training, and languages
- Referral program
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