Billing & Collections Specialist
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Job Description
Billing & Collections Specialist managing billing and collections for Command|Link in a remote role. Engaging with customers and ensuring timely financial operations across multiple US states.
Responsibilities:
- Promote company core values and foster positive relationships with customers
- Manage billing email inbox, including responding to customer billing inquiries and change requests
- Process and post paper checks, deposits, and electronic payments
- Manage service disconnects, support tickets, customer success, and billing cases within the CommandLink Platform
- Monitoring overdue accounts and conduct proactive collection calls as necessary
- Track and report on customer billing, cases, and payment activity, identifying trends and risks
- Analyze billing and collections procedures, identify opportunities for continuous improvement
- Process credit applications, evaluate customer credit limits, and manage revoking credit
- Track Tax-Exempt Customers by updating accounts and tax department
- Document billing and collections processes to support team training and scalability
- Collaborate closely with Customer Success and Support teams to resolve billing-related issues promptly
- Takes on additional responsibilities and projects as needed to support the success of the team and organization
Requirements:
- Associate’s degree in Finance, Accounting, or similar field or 3-5 years of related experience billing and collections
- Strong understanding of billing and collections policies and procedures
- Experience working with a telecom and/or IT services company preferred, but not required
- Experience working with billing systems, NetSuite, and/or other similar platforms
- Proficient in Microsoft Excel; ability to manipulate and analyze data sets
- Excellent written and verbal communication skills
- Strong conflict-resolution and problem-solving skills
- Exceptional attention to detail
- Strong time management skills with the ability to prioritize and multitask
- Team player with respect for colleagues and customers with a collaborative mindset
- Willingness to assist with additional tasks if/when the need arises
- Ability to embrace and recommend change and provide new ideas
- Passion for fast-paced, rapid growth, startup environment
- Ability to work US Eastern hours preferred
Benefits:
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations
- Free DoorDash lunches on Fridays
- Employee referral bonuses to encourage the addition of great new people to the team
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