Claims Team Lead – Rental Vehicle Claims
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Job Description
Rental vehicle claims team lead coaching adjusters, reviewing complex files, and managing quality and service goals. Supporting Reserv’s AI-powered claims automation and TPA operations.
Responsibilities:
- Guide a pod of adjusters through daily questions, escalations and complex or high-severity files
- Review files and reserves, give timely feedback and confirm handling follows client instructions and regulations
- Approve settlements and reserve changes within delegated authority; route larger items to the Manager
- Onboard and train new adjusters; run regular 1-on-1s and file reviews and flag development needs
- Balance and reassign workload so inventory, diary and cycle-time targets are met
- Monitor daily and weekly reports; identify stale or aging claims and drive them to action
- Serve as the first point of contact for carrier, client, counsel and vendor escalations
- Contribute to weekly business reviews with clear status, risks and trends
- Handle a reduced caseload of the most complex claims
- Raise recurring issues, process gaps and performance concerns to the Manager early
Requirements:
- 5+ years of claims leadership experience, with a track record of strong file quality
- At least 1 year of informal leadership, mentoring or lead experience preferred
- Strong coaching, communication and conflict-resolution skills
- Sound judgment on reserves, settlement authority and escalation
- Comfort with claims reporting and dashboards
- Bachelor’s degree preferred
- AIC, CPCU or similar designation a plus
- Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license
- Willing to obtain any additional required licenses within 60 days, including state testing
- Candidates must reside in an eligible U.S. state throughout employment
- Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- 100% remote (home-based) role
- Apple laptop, large second monitor, and other quality-of-life equipment
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