Branch Operations Manager
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Job Description
Mortgage Branch Operations Manager responsible for overseeing operations and compliance at Luminate Bank branch. Leading team to ensure efficiency, performance, and exceptional client experience.
Responsibilities:
- Manage the day-to-day operations of the mortgage branch to ensure efficiency, accuracy, and compliance.
- Supervise, train, and support branch staff, including processors, loan officers, and administrative personnel.
- Monitor pipeline activity and workflow to ensure timely loan processing and closings.
- Oversee compliance with NMLS requirements, state/federal lending regulations, and company policies.
- Partner with corporate operations, underwriting, and compliance teams to resolve issues and improve processes.
- Ensure customer service standards are consistently met by handling escalated client concerns promptly and professionally.
- Prepare and analyze branch performance reports, identifying areas for improvement.
- Implement and monitor internal controls, audits, and risk management practices.
- Support branch manager and loan officers with recruiting, onboarding, and training initiatives.
- Drive continuous process improvements to streamline branch operations and enhance customer/employee satisfaction.
Requirements:
- Bachelor’s degree in business, finance, or related field preferred; equivalent mortgage industry experience may be considered.
- 5+ years of mortgage industry experience, with at least 2 years in branch operations or management.
- Strong knowledge of mortgage products, processing, underwriting, compliance, and closing.
- Familiarity with LOS (Loan Origination Systems) and mortgage technology platforms.
- Proven leadership and people management skills.
- Excellent communication, organizational, and problem-solving abilities.
- Ability to thrive in a fast-paced, regulatory-driven environment.
Benefits:
- Competitive compensation reliant on ability and experience
- Excellent benefits package including health, pre tax HSA, FSA accounts and dental & vision
- Life and AD&D Insurance, as well as additional voluntary benefit possibilities
- 401K with robust company match
- Flexible PTO program
- Earned Sick & Safe Time (ESST)
- The opportunity to work for the Midwest’s fastest growing lender
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