Senior Business Analyst
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Job Description
Senior Business Analyst supporting GDIT’s Indian Health Service electronic health records modernization program. Managing SharePoint, knowledge management, process documentation, and Lessons Learned operations remotely.
Responsibilities:
- Support the PMO for contract management execution for the Indian Health Service Electronic Health Records Modernization program
- Support knowledge management and SharePoint operations across the program
- Monitor, triage, and track knowledge management tickets and coordinate resolutions
- Administer SharePoint front-end functions, including creating lists and libraries, designing modern pages, and managing permissions and groups
- Support development of procedures, processes, templates, and structured knowledge management artifacts
- Manage and coordinate the Lessons Learned process
- Support GovSlack user administration, including account creation/removal and access troubleshooting
- Partner with knowledge management and functional teams on ticket resolution and content governance
- Coordinate SharePoint content reviews with content owners and subject matter experts
- Collect, document, and refine Lessons Learned inputs
- Identify duplicate or abandoned SharePoint content and recommend cleanup actions
- Identify process gaps and recommend efficiency, consistency, and performance improvements
- Promote structured knowledge management practices and consistent use of templates and process documentation
- Contribute to SharePoint governance maturity, compliance, content-sprawl reduction, and user experience
- Drive engagement with the Lessons Learned process
- Use SharePoint Online, knowledge management tools, workflows, repositories, trackers, and structured documentation systems
- Prepare and deliver briefings and updates for program audiences, including leadership
Requirements:
- Bachelor’s degree and 8+ years of experience, or equivalent combination of education and experience
- Oracle Cerner certification may substitute for 3 years of required experience
- Experience with SharePoint, including document libraries, metadata tagging, lists, and permissions
- Proven ability to document processes
- Experience supporting technical, clinical, or PMO teams
- Experience supporting change management, reporting, workflow tracking, issue resolution pathways/escalation, and milestone progress tracking during development and implementation phases
- Experience coordinating communication across functional teams
- Ability to travel up to 25% of the year, if needed
- Must be able to obtain a Public Trust Level 5 clearance
- Experience with GovSlack, Slack, or other team collaboration platforms
- Experience with ServiceNow or similar ticketing systems
- Familiarity with knowledge management concepts and structured documentation practices
- Experience supporting federal contract program managers
- Task management experience and/or skills
- Proactive process improvement mindset, especially in knowledge management workflows
- Excellent written communication skills
- Excellent organizational and time management skills; ability to manage frequently changing priorities
- Ability to prepare and deliver presentations and briefings to diverse program audiences, including leadership and customers
- Ability to work independently with minimal supervision and within tight deadlines
- Ability to follow detailed written policies, processes, procedures, and work instructions
- Ability to produce high-quality documentation
Benefits:
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan with pre- and post-tax contributions and company match
- Full flex work weeks where possible
- Vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave
- Typically 15 days of paid leave per calendar year for vacations, personal business, and illness
- 10 paid holidays per year
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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