Business Analyst, Wireless
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Job Description
Wireless Business Analyst coordinating carrier operations, contracts, network infrastructure, and service delivery for Uniti Wholesale. Supporting strategic wireless customers through cross-functional analysis and reporting.
Responsibilities:
- Analyze customer-related business activity and coordinate internal teams to support operational execution, issue resolution, and service performance for assigned wireless customers
- Partner with Sales, Customer Account Management, Service Management, and other teams to evaluate requests and support planning
- Review billing inquiries, service requests, customer concerns, and other business matters requiring analysis and follow-through
- Track operational issues, support Root Cause Analysis reviews, and help prepare business reviews and executive discussions
- Develop and maintain understanding of customer contracts, service orders, network architecture, business objectives, and service requirements
- Maintain visibility into customer-served locations, service configurations, and key service requirements using internal systems and tools
- Coordinate assessment of Network-to-Network Interface capacity needs and customer-related augmentations
- Collaborate on Mobile Switching Center connectivity, collocation requirements, diversity initiatives, and infrastructure dependencies
- Identify trends, cost impacts, service dependencies, and operational efficiency opportunities
- Monitor order activity, identify blockers, and support timely delivery of contracted services
- Provide internal reporting, business insights, and analysis for leadership
- Monitor contractual commitments and customer-specific requirements for compliance and readiness
- Facilitate review of credits, exceptions, special requirements, and non-standard service situations
- Support continuous improvement in operational performance, service delivery, process efficiency, and cross-functional coordination
- Serve as internal business lead for assigned wireless accounts and align cross-functional stakeholders
- Escalate business risks and operational concerns and help drive cross-functional resolution
- Perform related duties and special projects assigned by the Head of Service Management
Requirements:
- Tier 1 mobile network carrier and cell site backhaul experience
- Bachelor’s degree in business, telecommunications, Information Systems, engineering, or related field; equivalent industry experience may be considered in lieu of a degree
- Minimum 5 years of experience in telecommunications, wireless, wholesale, customer account management, service management, operations, sales support, service delivery, or related customer-facing roles
- Experience working with wireless carriers such as Verizon, AT&T, or T-Mobile preferred
- Working knowledge of telecommunications networks, fiber-based services, Ethernet, transport services, and wireless backhaul solutions
- Experience managing customer relationships and coordinating activities across multiple internal organizations
- Experience reviewing and interpreting customer contracts, service orders, and business agreements
- Strong analytical and problem-solving skills
- Experience supporting customer business reviews, executive presentations, and customer-facing meetings
- Strong organizational skills and ability to manage multiple priorities and projects simultaneously
- Excellent verbal and written communication skills for communicating with customers, executives, and technical teams
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word
- Experience supporting large enterprise or wireless carrier customers
- Knowledge of wireless network architecture, cell site backhaul, fiber infrastructure, and telecommunications service delivery processes
- Experience with customer lifecycle management, customer retention initiatives, and revenue growth strategies
- Project management experience or certification is a plus
Benefits:
- Starting compensation range of $76,100 to $99,900
- Compensation approach designed to be fair and competitive
- Pay based on experience, skills, education, and location
- Remote/virtual work arrangement
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