Business Collections Specialist
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Job Description
Business Collections Specialist negotiating payments and resolving issues for debt recovery firm. Making outbound calls and working closely with clients and peers to establish resolutions.
Responsibilities:
- Minimum of 80 outbound/inbound calls
- Negotiate payment in full or secure a payment arrangement
- Create a sense of urgency for non-paying debtors
- Work closely with the Client Support Representative to resolve disputes
- Maintain a positive attitude
- Remain respectful to debtors & peers
- Strong work ethics and integrity
- Prioritize time management
- Remain professional at all times
- Meet/exceed monthly phone, activity & fee quotas
Requirements:
- Collections, sales, telemarketing, customer service, or call center experience preferred
- Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred
- Critical Thinker
- Basic Math and Writing skills
- Salesforce experience is a plus
- Strong attention to detail and goal-oriented
- Ability to de-escalate adverse situations
- Strong interpersonal, communication, and organizational skills
- Dependability
Benefits:
- Benefit package with health, dental, vision, life, and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
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